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Tuesday 7th December 2021 - 02:55am
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Refund Policy

Retuns and Refund Policy

Thanks for shopping at citycleaningproducts.co.uk. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 15 calendar days to return an item from the date you received it.To be eligible for a return,

  • your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • You must contact us to get Return Authorisation Request Number (RMA). You can call to request one or do it online via My Account page. You will not be able to get refund without this RMA

    Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returneditem. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days, depending on your card issuer's policies.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.If you receive a refund, the cost of return shipping will be deducted from your refund.

    Contact Us

    If you have any questions on how to return your item to us, contact us on +44 208 5991699 or email our customer services team. Please read our full Terms and Conditions for more information.

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